Office of the Ombudsman

Confidential - Neutral - Independent - Informal

6. How is the Office of the Ombudsman different from the Employee Assistance Program (EAP)?

In general, EAP provides assistance with personal issues, such as stress, health concerns, substance abuse, anger management, or family concerns that may be affecting job performance. Although some issues handled by EAP and the NIH Office of the Ombudsman may overlap, ombudsmen provide conflict-resolution approaches to workplace issues and related policies and practices. We frequently refer people to EAP if we feel it is a more appropriate resource. And, if you provide consent, our offices sometimes consult with each other about a particular issue.