Office of the Ombudsman

Confidential - Neutral - Independent - Informal

1. What is an Organizational Ombudsman?

An organizational ombudsman (a gender-neutral term*) is an independent and neutral person who helps people within a particular organization to identify and informally resolve individual, group, and system-level concerns. Ombudsmen use their knowledge of conflict theory and organizational dynamics to identify underlying causes of problems and disputes -- and then provide tools and strategies to address them. Importantly, ombudsman do not define outcomes or take action without permission from people or groups with whom they consult.