Office of the Ombudsman

Confidential - Neutral - Independent - Informal

About Us

Mission Statement

To facilitate collaborative processes and the creative resolution of conflict for the entire NIH community.

Standards of Practice

The NIH ombuds are committed to integrity and the highest professional standards. We operate under the Code of Ethics and Standards of Practice enunciated by the International Ombuds Association (IOA); we are neutralindependentconfidential, and informal.

For more information about the IOA, please visit

About the Ombuds Office

Click here to download a copy of our BROCHURE.

Meet the Staff

The NIH Office of the Ombuds provides assistance to members of the NIH community in addressing lab- and work-related issues.


Victor Voloshin, J.D.​, M.B.A.
Director, Center for Cooperative Resolution/Office of the Ombuds

Victor Voloshin, J.D.​

Following a national search, Victor Voloshin has been selected as the third permanent Director of the NIH Center for Cooperative Resolution and Office of the Ombuds.
An expert in workplace conflict management, immediately before coming to NIH, Victor has served for almost 12 years as Chief Mediation Officer at the U.S. Equal Employment Opportunity Commission (EEOC), helping federal agencies design and improve their internal workplace programs using alternative dispute resolution (ADR). He also has directed EEOC’s internal ADR program that addresses workplace problems through mediation, informal dispute resolution, group facilitations, and conflict-resolution training.
Victor is a licensed attorney, who earned his J.D. and M.B.A. at the College of William and Mary.

Linda M. Brothers, J.D.
Senior Associate Ombudsman

Linda M. Brothers is Senior Associate Ombuds at the Center for Cooperative Resolution, Office of the Ombuds. Prior to coming to NIH, she was Ombudsperson and Director of Equal Opportunity at Wellesley College, where she established the college's first ombuds office and served as the Co-Director of MERI (the Multicultural Education Research Initiative). A conflict analyst and ADR practitioner, her areas of special focus include perceived difference and racial /intercultural conflict, systems change, and role boundary conflation. She has designed numerous systemic interventions for corporations, universities, and federal offices and is the author of many training and educational programs addressing interpersonal and institutional dispute resolution.

Linda has written and presented on the role of conflict in shaping organizational identity, most recently at the Center for Alternative Dispute Resolution Annual Conference (Peacemaker in a Sick Society: the Role of Conflict in Defining Group and Organizational Identity). She consults frequently and is a former Board member of the New England Association for Conflict Resolution. Linda holds a B.A. from Yale University and a J.D. from NYU.

Jason Baker (formerly Byron), M.A., HEC-C, CO-OP
Lead Associate Ombuds

Jason Baker is the Lead Associate Ombuds at NIH. He has an extensive background in conflict management in healthcare settings. Before joining NIH, he managed the bioethics mediation service at the University of Pittsburgh Medical Center. He also led the palliative care and chaplain services at UPMC Shadyside. In these roles, he facilitated the resolution of conflicts involving patients, family members, nursing and medical staff, post-graduate fellows, and others.

He also regularly guest lectured at the University of Pittsburgh School of Medicine and School of Law on medical ethics and alternative dispute resolution in healthcare. Prior to this work, he taught scientific reasoning, logic, and the history of science to undergraduate students at the University of Indiana, Bloomington. He was also a research assistant for five years in a molecular phylogenetics lab at the University of Maryland, where he worked on avian evolution and ecology.

He is a member of the Association for Conflict Resolution, International Ombuds Association, and American Society for Bioethics and Humanities.

J. Fernando Caetano, LL.M
Associate Ombuds

J. Fernando Caetano is an Associate Ombuds for NIH. Prior to joining the ombuds team at NIH, Fernando served for four years as the Ombuds for the United States Geological Survey, Fish and Wildlife Service, as well as other agencies under the Department of the Interior.

Fernando started his professional journey in Brazil, first as a teacher, then as an attorney. He’s been a conflict resolution practitioner in the United States for the past twenty years, having served as mediator, arbitrator, and ombuds.  He also designed and taught a graduate level class - Negotiation and Dispute Resolution - at the University of Michigan for seven years.

Fernando holds a law degree from the Pontificia Universidade Catolica de Campinas and a Master of Laws (LL.M) from Wayne State University Law School.  He’s a member of the International Ombuds Association.           

Judith Gail, M.S.O.D.
Associate Ombuds

Judith Gail is an Associate Ombuds and international consultant and practitioner with over 20 years’ experience in organization development and change management. As a core Organization Development practitioner Judith facilitates organizations through interventions for strategic planning, conflict management, leadership development, group dynamics, diversity management, and other organization change initiatives.

Her work in the field of change and transformation has provided her the opportunity to work with leaders at all levels of system, across multiple industries, and around the world. What particularly leads her to smile is the deep awareness that comes as organizational members meet themselves anew after confronting risks or reaching beyond their comfort zone to overcome a challenge they once saw as insurmountable.

As a life-long learner Judith’s education has been her on-going reality. She holds an undergraduate degree is in Business Administration and graduated from American University with a MS in Organization Development. Her postgraduate studies in Ethical and Creative Leadership, and Gestalt help to create the foundation of her work.

Raised in Motown (Detroit) music has had a great impact on her life, that and sports. She now lives in the Nation’s capital where the intersection of politics, social justice and youth leadership has captured her attention. When not developing recipes for a cookbook, she’s writing or working on her screenplay, while trying to better her golf game, which in her opinion is a great equalizer. A trip to Broadway is always on her joy continuum.

Samone Johnson
Operations Coordinator 

Samone Johnson was born and raised in Baltimore, MD. She attended Coppin State University, majoring in Business Administration. She has 18 years of Human Resources experience with the government and public sector agencies. She enjoys working with people and making a difference in people’s lives as well as learning and growing in every aspect.

Her current role with the Office of Ombuds is as the Operations Coordinator, which allows her to implement her previous skills and knowledge as well as learn and gain insight in other areas. Her goal is to effectively contribute to the objectives and goals of the ombuds team through her proven experience, strong work ethic, education/training, leadership and administrative skills.

She loves being a part of an amazing team and positively impacting NIH on a daily basis.

Stephen Kotev, M.S.
Associate Ombuds

Stephen Kotev is an Associate Ombuds who has dedicated his professional career to the practice and study of conflict resolution. His first exposure to conflict resolution began as a high school peer mediator over twenty years ago and his interest in the theory and practice of conflict resolution continues to this day. He has over 1,400 hours of mediation and conflict resolution training, encompassing EEO and workplace disputes, cross-cultural communication, interest-based negotiation and advanced facilitation skills.

He holds a Master of Science degree from George Mason University’s School for Conflict Analysis and Resolution and certificates in conflict coaching and leadership coaching from Dr. Tricia Jones of Conflict Coaching Matters LLC and Georgetown University. Since 2007, he has served as an Adjunct Professor for George Mason University’s School for Conflict Analysis and Resolution in Arlington, Virginia where he teaches graduate and undergraduate courses on how to better manage the stress of high-conflict interventions.

He is the Chair of the Association for Conflict Resolution Taskforce on Safety in ADR and holds rank in the Japanese martial art of Aikido and Brazilian Jiu-Jitsu.

Jenn Mahony, J.D., FAMINZ(Arb.)
Associate Ombuds

Jenn Mahony is an Associate Ombuds for NIH. Prior to coming to NIH, Jenn lived and worked in New Zealand for almost 10 years, most recently working for FairWay Resolution as the Director for Workplace Conflict services, which included designing complaint and dispute resolution systems and processes and establishing and overseeing ombuds programs for several New Zealand government agencies.

Jenn has 20 years’ experience as a dispute resolution practitioner, presenter, and trainer. Jenn understands the importance of relationships. She is passionate about empowering people with the skills and tools they need to resolve conflict, and to rebuild relationships at work. She uses a wide variety of skills in her practice, including restorative justice principles, restorative circles, facilitating group change initiatives, conflict coaching and solution-focused coaching principles, and integrative bargaining techniques. Special areas of focus include cultural empathy, and developing conflict resiliency.

Jenn speaks frequently at international conferences on the nature of workplace conflict and the importance of ombuds work; she is a Fellow in Arbitration of the Arbitrators’ and Mediators’ Institute of New Zealand (AMINZ) as well as on the AMINZ mediator panel; and has a Juris Doctor from Emory University School of Law. She is a member of the International Ombuds Association and serves on the International Outreach committee.

Staff Publications and Presentations

Bingham, S., Smith. T., Burton S., and Elkerson, D. (2018), The Research Agenda for the Organizational Ombuds Profession: A Living Document. Journal of the International Ombuds Association. Retrieved From:">" target="_blank">">

Kathleen Moore, J. (2016), The Art of Ombudsing: Using Multiple Frames to Resolve Conflict. Journal of the International Ombuds Association, 9 (1), 8-22.

Gadlin, H. (2014), Toward the Activist Ombudsman: An Introduction. Conflict Resolution Quarterly, 31: 387–402. doi:10.1002/crq.21099

C Levine, JM Hoffman, J Byron, R Arnold, A Kondrat, D Mukherjee. 2015. "Surrogate decision making and truth telling in a rehabilitation case." Physical Medicine & Rehabilitation 7(7): 762-69." target="_blank">

Kathleen Moore, J. (2014), The Reflective Observer Model. Conflict Resolution Quarterly, 31: 403–419. doi:10.1002/crq.21094

Brothers, L. M. (2014), Identity and Culture in Ombudsman Practice. Conflict Resolution Quarterly, 31: 421–434. doi:10.1002/crq.21095

Levine-Finley, S. (2014), Stretching the Coaching Model. Conflict Resolution Quarterly, 31: 435–446. doi:10.1002/crq.21097

Myers, L. and Witzler, L. (2014), Two Perspectives on Learning the Organizational Ombudsman Role. Conflict Resolution Quarterly, 31: 447–462. doi:10.1002/crq.21096

Michael, D. E. (2014), Prioritizing Practice in Ombudsman and ADR Programs. Conflict Resolution Quarterly, 31: 463–476. doi: 10.1002/crq.21098

Smith, T. (2014), Ombuds & Mediation: Frequency, Circumstances and Differences Amongst Backgrounds. Journal of the International Ombuds Association, 7 (3), 48-67.

NIH Ombuds Annual Report 2019