About Us

Meet the Staff

J. Kathleen Moore, Ph.D.
NIH Ombudsman and Director, Center for Cooperative Resolution

photo of Kathleen Moore

Kathleen Moore is the NIH Ombudsman and Director of the Center for Cooperative Resolution. Prior to this position she was an associate ombudsman at NIH for 16 years. She also held a position for more than 10 years as an EAP provider at the NIH, and 2 years as an Employee Relations Specialist in OD Human Resources at NIH. Kathleen has clinical training and her experience prior to NIH includes that of outpatient therapist at Western State Hospital, Roanoke, VA; Student/Faculty counselor at the University of Virginia Counseling Center, and family therapist at the Ft. Leavenworth, KS, Army Medical Hospital. Kathleen earned a Master's degree in counseling psychology and a Ph.D. in Human and Organizational Psychology. Kathleen's varied academic and work background provides a basis for analyzing conflict from several vantage points, including a psychological grounding of personal dynamics; an institutional knowledge of administrative practices; and experience in resolving conflict in a neutral setting with a focus on personal and organizational interests. Kathleen has developed a particular interest in the area of mental health issues and their effects in the workplace, especially with respect to reasonable accommodation.


David Michael, J.D.
Deputy Ombudsman

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David Michael is the Deputy Ombudsman of the Center for Cooperative Resolution/Office of the Ombudsman. His areas of expertise include conflict practice (mediation, group facilitation, coaching, and consensus-building), training, strategic planning, performance management, program design, communication, and evaluation.

Prior to 2011, David was a commissioner with the Office of Alternative Dispute Resolution/International Services of the Federal Mediation and Conciliation Service, where he specialized in organizational conflict practice and training in the federal and international sectors. David provided organizational consulting services to federal agencies and nonprofits through Consensusworks, LLC from 2008-2010. In this capacity he also provided technical assistance in judicial reform and governance initiatives to judges, lawyers, journalists, and other leaders in Europe, Asia, Africa, and South America. David was the Executive Director of the Northern Virginia Mediation Service from 2005-2008, a nonprofit community dispute resolution center that provides mediation and workshops to facilitate community-based conflict engagement and resolution.

He also served as the Director of the Multi-Door Dispute Resolution Division of the Superior Court of the District of Columbia ("Multi-Door") from 1997-2004, an internationally recognized model for court-based alternative dispute resolution (ADR). Multi-Door delivers alternative dispute resolution (ADR) in more than 7,000 cases annually in civil, landlord-tenant, small claims, tax, probate, workplace, family, community, and child protection cases. David formerly managed the Virginia Mediation Network, later served on its board of directors and was a partner with the consulting group Conflict ReSolutions. He was an attorney with the U.S. Department of Housing and Urban Development, and in a mid-sized Washington, D.C., law firm. David has served as a guest lecturer at area law schools and graduate programs. He is a member of the Association for Conflict Resolution, the American Bar Association Section of Dispute Resolution, and the Virginia Mediation Network. He has spoken on panels at local and national conferences about ADR design, management, marketing, and assuring program integrity.


Linda M. Brothers, J.D.
Associate Ombudsman

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Linda M. Brothers is an associate ombudsman at the Center for Cooperative Resolution, Office of the Ombudsman. Prior to coming to NIH, she was Director of Equal Opportunity and Ombudsperson at Wellesley College, where she established the college's first ombuds office and served as the co-director of MERI (the Multicultural Education Research Initiative). A conflict analyst and ADR practitioner, her areas of special focus include perceived difference and racial /intercultural conflict, systems change, and role boundary conflation. She has designed numerous systemic interventions for corporations, universities, and federal offices and is the author of many training and educational programs addressing interpersonal and institutional dispute resolution.

Linda has written and presented on the role of conflict in shaping organizational identity, most recently at the Center for Alternative Dispute Resolution Annual Conference (Peacemaker in a Sick Society:the Role of Conflict in Defining Group and Organizational Identity). She consults frequently and is a former board member of the New England Association for Conflict Resolution. Linda holds a B.A. from Yale University and a J.D. from NYU.


Tyler Smith, M.A.
Associate Ombudsman

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Tyler Smith is an associate ombudsman in the Office of the Ombudsman at NIH. He earned a Master's Degree in Conflict Analysis and Dispute Resolution from Salisbury University. Prior to becoming an associate ombudsman in July 2014, Tyler was an intern at the NIH Office of the Ombudsman from January 2014 to May 2014. He has been trained extensively as a mediator, facilitator and conflict coach; he received the highest level of mediator certification through Community Mediation Maryland's Performance Based Evaluation Program. Prior to joining the NIH community, Tyler spent several years working as a staff member, AmeriCorps volunteer and Graduate Assistant at The Bosserman Center for Conflict Resolution in Salisbury, Maryland - a nonprofit organization that fosters local, national and international peace building through the teaching, training and research of conflict analysis techniques and skills. Tyler serves on the Board of Directors for Community Mediation Maryland, is an active member of the International Ombudsman Association (IOA), and volunteers as a mediator for the District Court of Maryland's ADR program.


Lisa Witzler, Ph.D.
PRP Program Officer

photo of Lisa Witzler

Lisa Witzler is the PRP Program Officer. She earned her Ph.D. in Conflict Analysis and Resolution at Nova Southeastern University and a Masters Degree in Dispute Resolution from the University of Massachusetts. Lisa completed an internship in the Office of the Ombudsman in December 2010 and was asked to remain on staff as an associate ombudsman beginning in 2011. In 2016 she became the PRP Program Officer and is managing the NIH-wide rollout. She is interested in group dynamics, negotiation, communication, dispute system design, conflict coaching, and training. Lisa is an intstructor for the Foundation for the Advancement of Education in the Sciences (FAES) and has taught the "Introduction to Negotiation" course. Lisa is a trained mediator and facilitator and mediated for the Middlesex County Small Claims court in Cambridge, MA. Prior to moving to Washington, D.C., Lisa lived in Cambridge, MA, where she worked for the Program on Negotiation at Harvard Law School as a Web and Program Coordinator. She is a former member of the Board of Directors of the International Ombudsman Association (IOA) and former Vice President.